Terms & Conditions

The following terms and conditions apply to passengers booking with Transfers Cracow Tours.

Please read these terms and conditions carefully before making any booking, as they contain important information about your rights and obligations and you will be bound by them.

  1. We are committed to ensure the safety of our employees, customers and anyone else affected by our business activities. Our directors have the ultimate responsibility for safety in the business, and thereafter the responsibility is delegated though the business. We also recognise our legal and moral responsibility to ensure that the highest possible safety standards are applied to all contracted services. Safety is a management responsibility which ranks equally with responsibilities for sales, costs, and similar matters. Our drivers carry out their duties in accordance with our guidance and operation manuals. We constantly strive to improve our safety standards wherever appropriate.
  2. Where two or more people are included on the same booking, or a booking is being made on behalf of a third party, the person purchasing the booking (the Client) shall be deemed to be acting as an agent for all members of the party travelling (the Passenger/s), and accepts the Terms and Conditions on behalf of each member of the party.
  3. Where a booking is made by telephone, the booking is subject to and the client accepts the Terms and Conditions.
  4. Please note that the contents of our web site are aimed only at users aged 18 and above, and you must be 18 years or over to purchase the Service, using the payment method displayed on our website.
  5. cceptance of terms is obligatory at the time of booking. At this time we will issue a Reservation Request. If our company is able to provide the service a confirmation email (Transport Voucher) will then be sent to the Client. If our company is unable to provide the service a cancellation email will be sent to the Client. The voucher contains your journey details, and your unique voucher number. It is your responsibility to check the details of your booking on the voucher prior to travel and inform us if there are any errors. You must present this to the driver at the start of your journey.
  6. The confirmation email (Transport Voucher) is the ticket. This must be presented to the Driver or Representative for both the outward and return trip. A Reservation Request is not a valid confirmation of a booking.
  7. Customer’s travelling with hand luggage only must inform us when booking, since they are likely to come out earlier.
  8. Cancellations must be made by email to our Central Reservations Office and will be confirmed by email. If no confirmation of cancellation has been received it is the responsibility of the Client to contact us by phone. Cancellations must be made more than 3 days in advance of the outbound date of travel. We maintain the right to cancel bookings at any time if it feels it will be unable to supply the service requested in a correct manner.
  9. If you have any service issues upon your return, in relation to services booked through our webside, you should direct them to us via email. We will endeavour to resolve all service issues within 28 days of notification. Any complaint or request for refund must be made by email within one calendar month of the return date of travel.We take complaints seriously and we will investigate every complaint thoroughly. Please provide as much information as possible when making complaint, i.e. (Date, time, location, driver number, reason for complaint).
  10. Passengers are limited to one item of luggage, such as a suitcase or similar item, per person. Customers travelling to ski resorts may also travel with one ski or snowboard bag per person. We reserve the right to charge a supplement for excess baggage, or to refuse to transport excess items. Any excess baggage must be declared at the time of booking. Please inform us if you wish to travel with excess baggage including, but not limited to, surfboards, bicycles, pet carriers golf clubs or other oversized items. This is to ensure that the vehicles can accommodate you. Should you fail to notify us at the time of booking, you will be liable for any additional costs incurred in the carriage of such items. Oversized items not declared at the time of booking might be refused.
  11. All luggage should be clearly labelled with the owner’s name and destination address.
  12. The make, model and type of vehicle used for transfers may vary from those pictured on the website.
  13. We will endeavour to honour requests made in the Special Requests box, but are not obliged to do so.
  14. All vehicles are fully insured for passenger and third party claims, as required under local law. However, whilst every care is always taken, a customer’s property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Passengers are advised to check their own travel insurance.
  15. It is the responsibility of the Client to provide a full and valid drop-off/ pick-up address within the destination/ departure town selected for the transfer route at the time booking. If the address provided is incomplete or does not correspond with the selected transfer route, Passengers will be dropped off or collected at the central Tourist Office of the selected destination (departure) town.
  16. It is the responsibility of the Client to provide a full and valid mobile phone number for the Passenger(s), including the International Dialling Code. It is the responsibility of the Passenger to check for messages left on this contact number during the final 24 hours prior to their return journey. Resort to airport pick-up times can vary due to weather or high levels of traffic, etc. If it is not possible to supply a mobile contact number, it is the responsibility of the Client to provide a valid resort contact number. Any notification of changes to pick-up times will be notified by SMS text or by calling the contact number provided. If neither mobile contact number nor resort contact can be supplied, it is the responsibility of the Passenger(s) to contact their agent on the number provided on their Transport Voucher to confirm their resort pick-up time. Failure to check for messages or to contact us if no contact has been supplied may cause you to miss your resort pick-up, in which case no refund is available. If you have supplied full and valid contact number and have received no message, your pick-up will be as confirmed on your Transport Voucher. This is applicable to all services.
  17. Any changes to booking details must be made by email directly with Central Reservations at least 3 days prior to the date of outbound travel. All changes are subject to availability and may be subject to an administration charge.
  18. Passengers are not permitted to carry alcoholic beverages onto vehicles for the purposes of consuming them therein.
  19. We reserves the right (and delegates it to our drivers) to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/ or whose behaviour is consider to pose a threat to the driver, the vehicle and/ or other passengers or road users. We reserve the right within our reasonable discretion to terminate the transfer, if you or your party's conduct or behaviour is disruptive in any way and/or affects your safety or that of the driver of the vehicle.
  20. Any costs incurred by us due to damage caused by the passenger must be repaid by the passengers.
  21. Smoking is not permitted in our vehicles.
  22. All transfers are door-to-door, where road access allows. There are several destinations where access is restricted for motor vehicles and central embarkation points will be used. In these cases where central embarkation used (details can be found on the Transport Voiucher) it is the responsibility of the Passenger to ensure that they are at the specified point as per the scheduled departure.
  23. At the time of booking a Scheduled Shared Transfer, the Client selects a specific airport departure time. These departure times are fixed, so, if the Passenger(s) is subject to delay, or misses their specified departure time the transfer will leave without them. In this instance Passenger(s) will be offered transport on the next available Scheduled Shared Transfer to their destination, however they will have missed their Scheduled Service and no refund will be available.
  24. If a Shared Transfer has been booked and the Passenger(s) is subject to delay, the driver will wait for up to 30 minutes from the Passenger(s)’s scheduled arrival time, after which the Passenger will be deemed to have missed their transfer. In this circumstance no refund is available. The Passenger(s) will be offered transport on the next available Shared Transfer to their destination. In the case of flight delays it is the responsibility of the Passenger to contact us on the number provided on the Transport Voucher, this should be done as soon as the Passenger becomes aware of the delay to their flight.
  25. If a Private Transfer has been booked and the Passenger(s) is subject to delay the driver will wait for up to 60 minutes from the original scheduled flight arrival time free of charge, after which the Passenger(s) will be deemed to have missed their transfer. In this circumstance no refund is available. Additional waiting time may be arranged by contacting us on the number provided on your Transport Voucher.
  26. If a Passenger(s)’s flight has been cancelled and the Passenger(s) is now travelling at a later time, they will be offered transport on the next available Shared Transfer or Scheduled Shared Transfer to their destination. However, the Transfer booking is tied to the Scheduled Flight Times entered at the time of booking, if a flight is cancelled the Passenger(s) will be deemed to have lost their transfer and no refund will be available.
  27. We will endeavour to carry the Passenger(s) with the minimum of discomfort and inconvenience to their destination at the time shown on their Transport Voucher. However we will not incur any liability whatsoever if circumstances beyond its control prevent the achievement of this responsibility. Our company cannot be held responsible for any loss in financial, professional, missed connection times, flights, trains due to the KrakowTransfer not arriving at the pick-up or drop-off address at the booked time. The following are examples of circumstances which are not within our control (this list is not exhaustive):
    • Accidents causing delays to the vehicle.
    • Restricted vehicular access.
    • Exceptional or severe weather conditions
    • Incorrect booking information given by the customer
    • Compliance with requests of the police or government officials
    • Vandalism and/ or terrorism
    • Unforeseen traffic delays
    • Industrial action by third parties
    • Problems caused by other clients
    • Other circumstances affecting passenger safety
  28. We will not be responsible for any claim arising as a result of any or all of the following:
    • Accidents causing delays to the vehicle.
    • the fault of the person(s) affected or any member(s) of their party or
    • the fault of a third party not connected with the provision of the service which we could not have predicted or prevented or
    • the fault of anyone who is not carrying out work for us (generally or in particular) at the time or
    • an event or circumstance that we in question could not have predicted or prevented. This may include (but is not limited to) an occurrence of force majeure as described in these booking conditions.
  29. The contract between you and our company is a consumer contract. We accept no liability for any business loss (which includes without limitation any loss of contracts, loss of profits, loss of revenue or loss of anticipated savings in expenditure or any loss or corruption of data) however caused, even if foreseeable. These exclusions do not apply to any liability we may have for death or personal injury resulting from our negligence and for which our liability is unlimited.
  30. If we are liable to you for any reason, our liability will be limited to the direct costs you incur which are a foreseeable consequence of our failure. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence and for which our liability is unlimited.
  31. We promise that all Services you purchase from our web site will be performed with reasonable skill and care and, as far as reasonably possible, in accordance with our agreement. We will do our best to ensure that all materials and information published on our web site are accurate, but regrettably errors do occur, and we reserve the right to rectify such errors before your booking is confirmed.
  32. We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by version. You must check the terms and conditions on the website regularly. The terms governing the purchase of any Service will be the terms in place at the time of your order.
  33. Privacy Policy Our company aims to operate in accordance with Data protection Code. We do not supply customer information to third parties. We will only use your email address to contact you in relation to an enquiry you have made, or in the event that a problem arises for administrative purposes or operational relating to our service. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will correct them promptly or delete you from our database. The personal information that we hold will be held securely in accordance with our security policy and the law.
  34. Our company does not store or process any cardholder data on merchant premises, but relies entirely on third party service providers to handle these functions.
  35. Nothing can affect the consumers’ statutory rights.
  36. These terms and conditions and your use of our web site are governed by the laws of Poland, and in the event of any dispute under this contract, you agree to submit to the exclusive jurisdiction of the Polish courts.

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